COVID 19 Operating Information
Until mandates from the state are lifted we are forced to operate curbside only. You will not be permitted inside the building and when interacting outside with staff you are required to wear a mask. We will bring your pet into the building for care and communicate with you by phone. We know this is not ideal and often times frustrating and we appreciate your patience and understanding.
-Please expect your standard appointments to take up to 1 hour from check in to check out. In some cases they may take longer.
-If you are scheduled for an appointment time please remain in your vehicle and in the parking lot so we can reach you.
-If you schedule a drop off appointment please expect your pet to remain in our office until later in the day. Our office closes at 6pm, all pets will need to be picked up no later than 5:45pm. Please plan accordingly.
-If you call and receive our voicemail or a busy signal, please remain in your vehicle and keep calling. We are not able to check messages without a free phone line, so leaving a message when you are here waiting will result in profound delays.
-Our phone lines do get bogged down and we are working hard and as fast as we can to help each and everyone one of you in a timely manner given all the new obstacles and limitations.
We truly appreciate your patience, kindness and understanding during this unfortunate time. Thank you!